Technical support
Provide a structured channel for incidents, product questions, troubleshooting and escalation.
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Our services
Support & Managed Services
Protect operational value after go-live.
Discuss your requirementWhat this service does
Our support approach connects customers with local coordination, specialist product expertise and principal escalation so issues are visible, owned and resolved through a defined service path.
Service coverage
A structured path
to move forward.
Health review
Review platform condition, capacity, configuration and recurring issues to improve reliability.
Operational assistance
Support routine administration, reporting, monitoring and service-management activities according to scope.
Continuous improvement
Use service trends, platform updates and customer priorities to plan practical enhancements.
Three simple choices
Choose the database support
that fits your business.
Start with the service level you need today—upgrade as your criticality grows.
Visibility & guidance
Essential Care
Best for DEV, UAT and non-critical systems
- Monitoring and alert review
- Monthly database health summary
- Backup status review
- Expert incident guidance
8×5 coverageP1 response: 1 business hour
Custom monthly plan
Request a quotationMost popularRecommended
Professional Care
Best for business-critical production
- Routine DBA administration
- Daily backup oversight
- Performance and capacity tuning
- Patch planning and execution
8×5 managed DBA + P1 on-callP1 response: 30 minutes
Custom monthly plan
Request a quotationMission-critical
Enterprise Care
Best for 24×7 critical services
- Continuous proactive monitoring
- HA and replication support
- DR drill and recovery support
- Named service manager
24×7 DBA operationsP1 response: 15 minutes
Custom monthly plan
Request a quotationFinal scope, service hours and response commitments are confirmed against the agreed database environment and support requirements.
Business value
Designed for clarity,
confidence and control.
- Faster access to the right expertise
- Clear issue ownership and escalation
- Improved platform reliability
- Ongoing knowledge transfer and optimisation
The DLAB approach
One coordinated service path.
01Understand→02Plan→03Deliver→04Improve
We align customer stakeholders, DLAB, the technology principal and delivery partners around the same scope, owners and expected result.
Start here
Tell us what you
need to achieve.
We’ll help shape the next practical step—whether that is a briefing, assessment, proof of concept or delivery plan.
Start a conversation